Regulatory

Short Title, Extent And Commencement

Company has adopted Fair Practice Code to comply with The RBI Guidelines and the related circulars & notifications thereof. It will extend to all sections of the Company dealing directly or indirectly with customers in relation to any and all kinds of activities involving credit and finance, in any makeover.  

Objectives Of Fair Practice Code

Definitions

The Company will ensure that the implementation of the Fair Practices Code is the responsibility of the entire organization. The Company’s fair lending practices will apply across all aspects of operations including marketing & customer relationship, loan origination & processing & servicing activities and back-office management. Further, the Code will apply for services and products offered over the counter, over the phone, by post, through interactive electronic devices, on the internet or by any other method/medium that is prevalent or may be utilized in future. For the purpose of the Code, the words Application Form will mean an application in the prescribed format of the Company to be duly filled-in and submitted to the Company by a prospective Customer furnishing all information and particulars required therein in their true and original forms seeking grant of a Facility from the Company on certain specified terms and conditions as may be stipulated by the Company at its sole discretion. Company will mean any and all offices of TAB Capital Ltd.

I. Applications For Facilities And Their Processing:

II. Facility Appraisal And Terms/conditions:

III. Disbursement And Changes In Terms And Conditions:

IV. General:

V. Know your customer (kyc) guidelines

VI. Grievance Reddressal Mechanism:

Grievance Redressal Officer

Contact details of Grievance Redressal Officer:
Name Mr. Amar Deshpande
Contact No. Tel : +91 20 4121 9000, Mobile : +91 83810 00777 [Pl. Note: The Calls will be taken between 10.00 am to 5.00 pm on all working days (except Saturday, Sunday and Bank Holidays) and at the time of making such calls, customer need to provide details such as customer ID and branch name]
E-mail ID grievance.redressal@tabcapital.co.in
Address Office No 401, 4th Floor, Lunkad Sky Station, Next to HDFC Bank, Datta Mandir Chowk, Viman Nagar, Pune - 411014
The Company will display at all its branches / places where business is transacted the above details of Grievance Redressal Officer viz. contact details (Telephone / Mobile nos. as also email address) who can be approached by the public for resolution of complaints against the company. If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer- in Charge as per the below mentioned contact details :

Officer- In Charge

Name Officer–in-charge
Contact No. Ph. +91 22230 84121
Address The Reserve Bank of India, Department of Non-Banking Supervision, Mumbai Regional Office, 3rd Floor, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400008

VI. Regulation Of Interest To Be Charged From The Borrower:

VII. Repossession of vehicles financed :

VIII. Review of the Compliance of the Fair Practices Code

IX. Privacy of Client Information

Office No.401, Lunkad Sky Station, Next to HDFC Bank, Datta Mandir Chowk Viman Nagar, Pune - 411 014

© Copyright 2019 TAB Capital Ltd.